Order:
We are accepting orders from all over the world.
Sometimes internet transactions prevent the establishment
of normal human relations. Therefore, we did not want to
have either a "shopping cart" system or direct
purchase on our site. Send us your messages from contact
page http://kimonofromjapan.com/contact.htm
and we will answer your requests in person.
Please read below how to place an order.
For Japanese kimonos, obi belts, traditional shoes
and t-shirts
1. Select the items
2. Fill the simple Order Form on the page with following
essential data for your order:
your name
e-mail address
phone number (necessary for correct delivery)
shipping address incl. country
item's size or color (if necessary)
3. Press Submit
4. You will receive our thankful message as well
as our PayPal Invoice for the payment. In case you
have not receive our reply within more then 12 hours, please
do not hesitate to fill contact form here
http://kimonofromjapan.com/contact.htm
and check your order status.
For antique or vintage items of Japanese Art (expensive
items)
1. Select the items
2. Fill the simple Order Form on the page with following
essential data for your order:
your name
e-mail address
phone number (necessary for correct delivery)
shipping address
item's size or color (if necessary)
3. Press Submit
4. After a while, you will receive our confirmation
message with the total amount including shipping and
insurance cost. In case you have not receive our reply within
more then 12 hours, please do not hesitate to fill contact
form here http://kimonofromjapan.com/contact.htm
and check your order status.
We will keep the item on-hold after sending our PayPal
Invoice or Bank info (please see about
method of payment here http://kimonofromjapan.com/payment.htm
) to you, but no more than 3 days.
Delivery:
All merchandise will be shipped by express postal service
from Japan within 1-2 business days after receiving your
payment. The postal fee will be added in your order total
as the shipping charge. A shipping notification will be
e-mailed to you when your order has been shipped. We ship
to all countries.
Unless otherwise specified we deliver the item ('s) by
Express Mail Service (EMS). We highly recommend Express
Mail Service because your package can be traced by the tracking
site immediately. You can enter the tracking number and
easily track the package by yourself using Japan EMS Track
and Trace site. By EMS delivery, you will receive the merchandise
within a week after shipment (EMS delivery from Japan to
USA takes approximately 3-4 days, to Europe - 5-7 days).
In case of Airmail no insurance service is available, so
that we don't take any responsibility in case of loss or
breakage.
Import duties, taxes and other regulations vary from
country to country. These are the responsibility of the
recipient.
Return and exchange
policy:
For new item: we accept returned goods and exchange
item as long as we are notified within 3 days from
the date of parcel delivery.
We're sorry, but we do not accept returns of opened items
or items returned more than 20 days after shipment. Please,
send unused, unopened, undamaged items back to us within
3-5 days from the date of parcel delivery. We
will give a full refund of the cost of the product to
you, with the exception of the cost of shipping the
item, US$15.00 for
re-stocking and other charges applying for returning procedure:
custom, tax, administration fee, other.
You are responsible for returned items until we receive
them, so we recommend customers to insure their returned
items.
For vintage and antique item: all pieces are guaranteed
original and genuine. A Certificate of Authenticity
can be supplied upon request. Vintage and Antique items
are old (used), so they are basically un-returnable. We
answer any questions and send more detailed pictures if
needed beforehand.
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