The Japonic Online Kimono Store
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Order:
We are accepting orders from all over the world. Sometimes internet transactions prevent the establishment of normal human relations. Therefore, we did not want to have either a "shopping cart" system or direct purchase on our site. Send us your messages from contact page http://kimonofromjapan.com/contact.htm and we will answer your requests in person.
Please read below how to place an order.
For Japanese kimonos, obi belts, traditional shoes and t-shirts
1. Select the items
2. Fill the simple Order Form on the page with following essential data for your order:
your name
e-mail address
phone number (necessary for correct delivery)
shipping address incl. country
item's size or color (if necessary)
3. Press Submit
4. You will receive our thankful message as well as our PayPal Invoice for the payment. In case you have not receive our reply within more then 12 hours, please do not hesitate to fill contact form here http://kimonofromjapan.com/contact.htm and check your order status.

For antique or vintage items of Japanese Art (expensive items)
1. Select the items
2. Fill the simple Order Form on the page with following essential data for your order:
your name
e-mail address
phone number (necessary for correct delivery)
shipping address
item's size or color (if necessary)
3. Press Submit
4. After a while, you will receive our confirmation message with the total amount including shipping and insurance cost. In case you have not receive our reply within more then 12 hours, please do not hesitate to fill contact form here http://kimonofromjapan.com/contact.htm and check your order status.

We will keep the item on-hold after sending our PayPal Invoice, Bank info or Western Union (please see about method of payment here http://kimonofromjapan.com/payment.htm ) to you, but  no more than 3 days.

Delivery:
All merchandise will be shipped by express postal service from Japan within 1-2 business days after receiving your payment. The postal fee will be added in your order total as the shipping charge. A shipping notification will be e-mailed to you when your order has been shipped. We ship to all countries.
Unless otherwise specified we deliver the item ('s) by Express Mail Service (EMS). We highly recommend Express Mail Service because your package can be traced by the tracking site immediately. You can enter the tracking number and easily track the package by yourself using Japan EMS Track and Trace site. By EMS delivery, you will receive the merchandise within a week after shipment (EMS delivery from Japan to USA takes approximately 3-4 days, to Europe - 4-5 days).
In case of Airmail no insurance service is available, so that we don't take any responsibility in case of loss or breakage.
Import duties, taxes and other regulations vary from country to country. These are the responsibility of the recipient.

Return and exchange policy:
For new item: we accept returned goods and exchange item as long as we are notified within 3 days from the date of parcel delivery.
We're sorry, but we do not accept returns of opened items or items returned more than 20 days after shipment. Please, send unused, unopened, undamaged items back to us within 3-5 days from the date of parcel delivery. We will give a full refund of the cost of the product to you, with the exception of the cost of shipping the item, US$10 for re-stocking and other charges applying for returning procedure: custom, tax, administration fee, other.
You are responsible for returned items until we receive them, so we recommend customers to insure their returned items.
For vintage and antique item: all pieces are guaranteed original and genuine. A Certificate of Authenticity can be supplied upon request. Vintage and Antique items are old (used), so they are basically un-returnable. We answer any questions and send more detailed pictures if needed beforehand.
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